Available for Opportunities
Building the Future of
Fintech & Technology
Bridging the gap between complex engineering, seamless operations, and business growth.
Career Path
Professional Experience
A journey through leadership, product management, and technical strategy.
Assistant Specialist - Customer Experience
Leading Company
- Develop and execute customer experience strategies to improve customer satisfaction and retention.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with sales, marketing, products, and support teams to ensure a seamless customer journey.
- Monitor and report on key customer experience metrics and KPIs to drive operational excellence.
- Lead initiatives to enhance customer engagement and loyalty programs.
Sales cum Product Officer
Nepal Digital Payment
Company
- Onboarded more than 200 agents and provided ongoing support to address their queries and concerns, ensuring smooth product adoption.
- Acted as a liaison between IT and vendors, facilitating problem-solving for technical issues and decreasing resolution time by more than 15%.
- Participated in product design and problem-solving initiatives, contributing to the development of new products and services.
- Managed paperwork for product changes, ensuring all necessary documentation was processed efficiently and accurately.
Marketing cum QA Officer
Sulav Pay Pvt Ltd
- Actively managed relationships with over 100 merchants, ensuring product effectiveness and identifying growth opportunities.
- Conducted product training and education to maximize customer understanding and usage of our solutions.
- Developed strong client relationships through regular feedback sessions, helping drive product improvements based on real-time customer input.
Operation Manager (Sewa App)
Skillsewa Pvt Ltd
- Led daily operations, ensuring the smooth onboarding of 100+ workers while managing customer support functions.
- Focused on improving operational processes to enhance customer satisfaction and drive app adoption, achieving 10k downloads in a short period.
- Built systems to streamline customer interactions, helping to foster long-term relationships and satisfaction.
CTO
Techsathi Pvt Ltd
- Achieved 1 Lakh clicks in a single day.
- Successfully managed more than 7 clients simultaneously.
- Increased client base by 100%.
- Conducted market research to identify market needs.
- Managed technology requirements.
Area Manager
Ingrails Pvt Ltd
- Managed 7+ clients simultaneously, helping to grow the client base by 100%.
- Conducted market research to identify client needs, leading to improved customer engagement and satisfaction.
- Coordinated with internal teams to ensure that client feedback was integrated into product development.
MCR
Techsathi Pvt Ltd
- Managed 20+ live streams for our channels, handling streaming and troubleshooting for news and event coverage.
- Oversaw ongoing video streaming operations.
- Managed the flow of content.
- Conducted final video content reviews and facilitated publishing.
Teacher
Navachetana Shaikshik
Boarding School
- Conducted classroom instruction while maintaining classroom order.
- Achieved a 15% improvement in student results through dedicated instruction.
- Assumed ownership of the assembly department.
- Planned and executed dynamic extracurricular programs.
- Managed the computer department to ensure optimal performance.
Radio Jockey
Jharana FM Dang
- Marketed and promoted the radio station's brand and image.
- Responded to feedback and comments from listeners.
- Maintained and updated the music playlist and other content.
- Assisted in creating and producing audio commercials.
Expertise
Technical Proficiency
Development & Tools
Industry Domain
Leadership
Academic Foundation
Education
2024 -
Ongoing
MBA
Malpi, Pokhara University
2018 -
2022
Bachelor in Civil Engineering
Sharda University, India
2015 -
2017
HSEB - Science
Padmodaya Public Model H.S. School